FAQ

Frequently Asked Questions

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Where’s my order?

lease allow at least 5 working days for your order to be processed as all liquids are made to order. During the weekend orders are not processed these resume on Monday. During busy periods this may take longer. Your order status will change to completed this means the order has been dispatched to the postal network this does not mean that you have received the order.

For orders using the Local pick up / Click and Collect you can arrive at the collection point when your order has been completed.

During busy periods, for example, Christmas and Holiday deliveries may take longer. Please allow 2 to 14 days during these times. 

Before contacting us, please check your local post office, check that the delivery address is correct on your order and that you have selected the correct delivery option for example, local pickup.

If your order still hasn’t arrived after checking the post office and customs please contact us via the contact form on this page.

I have made a mistake on my order. What should I do?

Please contact us ASAP so we can change the order for you. However, we cannot add items to your order or take away items.

If you supply us with an old, incorrect or undeliverable address, please contact us immediately just in case we can get it changed for you.

If your order has already been shipped, we cannot change the shipping address and we cannot stop it in transit. We cannot send more items and we cannot refund the ones that have already been sent to you.

At this point it is your responsibility to try and retrieve the items sent to the incorrect address that was supplied to us, this applies to addresses where you used to live for example.

If you cannot get the items or you supplied an undeliverable address, hopefully the package will be returned to us in which case you will need to pay for the items to be reshipped before we can send them to you again. This will mean you have to wait to see if it is returned to us and this could take many weeks.

Other Pages Worth Checking Out:
Terms & Conditions
Shipping & Delivery
Contact