The following is in accordance with the General Data Protection Regulaation (GDPR) (25th May 2018)
Personal identification information
We will only collect personal information from users when they either, create an account on the site, or place an order on the site as a guest. Users/guests will be asked for an appropriate Name, Email Address, Mailing Address, and Phone number. User’s may refuse to provide any information but it may prevent them from engaging in certain site activities (completing orders). Users have the right to request that the personal information we collect from them be provided to them or deleted at any time and can be accessed from their account screen. Users inactive for a period of 12 months, will have their information deleted automatically. With regards to guests who place an order, their personal information will only be stored for as long as it takes for the order to complete (typically 2-3 days)
We do not store any payment information at all. Our payments are fulfilled by PayPal and by World Pay, both of which are a third party which means that no personal payment information is saved.
Please call us on 07534 450201 or email us through the support tab on the website if you would like to request your personal information, or request it be moved/deleted.
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How we use collected information
Vapourmax Ltd T/A The 4:20 collects and uses Users personal information for the following purposes:
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To send periodic emails The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We only keep information as long as is reasonable and necessary for the relevant activity. which may be to fulfill statutory obligations (for example, HMRC obligations).
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others.
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Compliance with children’s online privacy protection act
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 18, and no part of our website is structured to attract anyone under 18.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.
WARNING: NICOTINE IS A POISON. NICOTINE IS HARMFUL. KEEP OUT OF REACH FROM CHILDREN AND ANIMALS
KEEP IT LOCKED AWAY IN A SAFE PLACE.
IF ANY NICOTINE PRODUCT IS CONSUMED, SEEK MEDICAL ASSISTANCE IMMEDIATELY.
Vapourmax Ltd T/A The 4:20