Please allow up to 5 working days for your order to be processed. During the weekends and bank holidays, orders are not processed, these resume on the following working day. During busy periods this may take longer. Your order status will change to completed this means the order has been dispatched to the postal network. For orders using the Local Pick Up / Click and Collect, you can arrive at the collection point when your order has been completed. During busy periods for example, Christmas and Holidays deliveries may take longer. Please allow 2 to 14 days during these times in the UK, international deliveries may take longer.
Standard UK shipping
Standard UK shipping takes on average between 2-3 days for arrival.
Signed for UK
Signed for UK shipping takes on average 2-3 days for arrival. We recommend this service for all areas in London as well as orders of many items.
Click and Collect / Local Pickup
Currently Click and Collect services are available for the BH Postcode area. This service may expand in the near future. Please wait until the order is completed for arriving. The address for this is The 4:20, 1625 Wimborne Road, Bournemouth, BH11 9AR.
Times for click and collect are as follows:
10:00am – 5:00pm Monday to Friday except Holidays.
INCORRECT SHIPPING ADDRESSES
If you supply us with an old, incorrect or undeliverable address, please contact us immediately just in case we can get it changed for you.
If your order has already been shipped we cannot change the shipping address and we cannot stop it in transit. We cannot send more items and we cannot refund the ones that have already been sent to you.
At this point it is your responsibility to try and retrieve the items sent to the incorrect address that was supplied to us, this applies to addresses where you used to live for example.
If you can’t get the items or you supplied an undeliverable address, hopefully the package will be returned to us in which case you will need to pay for the items to be reshipped before we can send them to you again. This will mean you have to wait to see if it is returned to us and this could take many weeks.